Refund policy
This page states what applies to NegoBill. The Cancellation & Refund Policy of Heartinz Technologies Private Limited on heartinz.com governs every Heartinz product and applies together with it; where the two differ, the Heartinz policy prevails.
Try before you pay
Every NegoBill plan and add-on can be tried free, once, for 15 days with every feature open. Nothing is charged during a trial and nothing needs to be cancelled: when it ends, the account simply waits for a plan. We ask you to use the trial to decide, so that a purchase is a decision made after real use.
What can be refunded
The first payment for a plan — a new subscription, not a renewal — can be refunded if you ask within 15 days of the payment. A processing charge of ₹199 is deducted and the rest is returned. The plan ends the moment the refund is approved; your data stays in the account and is never deleted by a refund. One refund per business.
What is not refunded
- Renewals of a plan you have already used for a year.
- Add-ons, extra outlets and anything bought part-way through a year (these are priced for the days left and switched on at once).
- Purchases made at a promotional or limited-time price.
- The unused part of a year when you stop using NegoBill, change plan or delete the account — a plan keeps working until its end date instead.
Mistaken or duplicate payments
A payment taken twice for the same order, or an amount charged by mistake, is refunded in full as soon as we see it — tell us and it is done without a processing charge.
How to ask
Email support@heartinz.com from the email address on the account with the order number (it starts with NB-ORD, and is on your invoice under Billing & Plans), the reason, and — if you did not pay by card or UPI — the bank account and IFSC the money should go to. We reply within 3 working days.
How long it takes
An approved refund goes back to the way you paid (card, UPI or net banking through Razorpay, or the bank account you gave) within 7 to 10 working days of approval; banks sometimes take a few days more to show it. A credit note is issued against the GST invoice.
Payments your shop collects
NegoBill is the software your shop bills with. Money your customers pay you — in cash, by UPI, card or any other way — is between you and your customer and never passes through us, so refunds of those payments are yours to decide and make.
See also the cancellation policy and the terms of service. Questions: support@heartinz.com.