Cancellation policy
This page states what applies to NegoBill. The Cancellation & Refund Policy of Heartinz Technologies Private Limited on heartinz.com governs every Heartinz product and applies together with it; where the two differ, the Heartinz policy prevails.
A plan is paid for a year
A NegoBill plan runs for one year from the day it is paid and does not renew by itself. There is nothing to cancel to stop paying: simply do not renew. Your plan keeps working, with every feature, until its end date. After that the account locks to Settings, your data stays exactly as it was, and renewing opens everything again.
Add-ons and extra outlets
An add-on or an extra outlet runs with the plan and renews with it. To drop one, use Remove at renewal under Billing & Plans before the renewal date; it keeps working until then and is left out of the next year's bill. A dropped add-on's data is kept and comes back if you add it again.
Changing plan
Moving up to a bigger plan starts a fresh year on that plan; moving down takes effect at once and nothing is charged — the paid validity continues on the smaller plan. Unused days of a year are not refunded on a change; see the refund policy for the one case where a payment is returned.
Automatic renewal
If you have set up an automatic renewal (a UPI Autopay mandate or a saved card), you can stop it any time from Billing & Plans before the due date, or from your bank or UPI app. Stopping it never stops the year you have already paid for.
Deleting the account
The owner deletes the account from the app (Settings → Account). It is deactivated at once, kept for 30 days so it can be reactivated by signing in, and then purged along with every bill, product, contact and image. A paid plan is not refunded on deletion.
Cancelling a pending order
An order placed but not yet paid can be cancelled from Billing & Plans at any time; nothing was charged and nothing was switched on.
See also the refund policy and the terms of service. Questions: support@heartinz.com.