# Edit, cancel or return a sale

> Open the sale from Sales. Edit changes the lines and re-posts stock and money; Cancel reverses the whole sale; Return takes back some items against it with a refund or a credit. Nothing is deleted; every change is recorded.

- Product: NegoBill V5 (https://negobill.com)
- Section: Sales
- Works on: web app (app.negobill.com)
- You need: Sale edit, void or return permission as the case may be
- Updated: 2026-09-26
- Page: https://negobill.com/help/edit-or-cancel-a-sale

## Steps

1. Open Sales, find the sale (by number, customer, day or item) and open it.
2. To change lines or the customer, press Edit, make the change, Save. Stock and the books are corrected to the new lines.
3. To cancel the whole sale, press Cancel and give the reason. The sale stays visible, marked cancelled, and its stock returns.
4. To take back some items, press Return, tick the items and quantities, choose refund by cash or keep as the customer's credit.

## Questions

**Can I change the date of a sale?**
Yes, to any past day of this or the previous financial year, with the backdate permission (owners always have it).

**What happens to a payment on a cancelled sale?**
The receipt stays; the money becomes the customer's credit, refunded or used on the next bill.